Terms of Service

1. Agreement and eligibility

These Terms form a binding agreement between you and Kaista Cloud, a business operating in British Columbia, Canada. By selecting the acceptance checkbox when creating an account or by using an API after accepting the current version, you agree to these Terms.

You must be at least the age of majority where you live. If you use the service for an organization, you confirm that you have authority to bind it.

2. The service

Kaista Cloud provides an API control plane for authentication, routing, usage measurement, and prepaid billing across approved model endpoints. Available models, capabilities, limits, and prices may change.

The service is currently offered as a Private Beta. Features may be incomplete, changed, suspended, or withdrawn while the platform is being validated.

3. Accounts and API keys

You are responsible for accurate account information, safeguarding credentials, restricting access to your API keys, and all activity performed through your account. Notify us promptly if a key or account may be compromised.

You may not sell, share publicly, or transfer account credentials. You may integrate Kaista Cloud into your own application, but may not operate an unauthorized pass-through resale service.

4. Charges and prepaid credits

Prices shown in the applicable model catalog are the customer prices in effect when a request is accepted. Usage is measured using available request and response usage metadata. We may reserve an estimated amount before a request and settle the actual charge afterward.

Prepaid credits are governed by the Credits & Refund Policy, including rules on refunds, expiry, payment disputes, taxes, and legally required exceptions.

5. Customer content

You retain your rights in prompts, inputs, and other content you submit. You grant Kaista Cloud only the limited rights needed to transmit, process, secure, and troubleshoot that content to provide the service.

You are responsible for having the rights and lawful basis needed to submit content and for the results of using generated output. Output may be inaccurate, incomplete, or similar to output generated for others.

6. Model infrastructure and third parties

Requests are transmitted to infrastructure providers serving the selected model. Their technical limits, availability, and data-handling practices may affect the service. Payment processing, hosting, authentication, and email delivery are also provided by third parties.

Kaista Cloud does not claim ownership of third-party model names, services, or trademarks and does not promise that any model will remain available.

7. Acceptable use and suspension

You must follow the Acceptable Use Policy and all applicable laws. We may rate-limit, suspend, or terminate access when reasonably necessary to protect users, providers, the platform, or the public; investigate misuse; comply with law; or address unpaid charges.

Where practical, we will provide notice and an opportunity to correct non-urgent violations. Immediate action may be taken for security, fraud, illegal activity, or material operational risk.

8. Disclaimers

To the maximum extent permitted by law, the Private Beta service is provided on an “as is” and “as available” basis. We do not warrant uninterrupted operation, error-free output, fitness for a particular purpose, or suitability for medical, legal, financial, safety-critical, or other high-risk decisions.

9. Limitation of liability

To the maximum extent permitted by law, Kaista Cloud will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, data, goodwill, or business interruption; or the cost of substitute services.

Kaista Cloud’s aggregate liability arising from the service will not exceed the amount you paid to Kaista Cloud during the six months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited.

10. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Subject to rights that cannot be waived, disputes will be brought before the courts of British Columbia.

11. Changes and contact

We may update these Terms as the Private Beta develops. Material changes will be identified by a new effective date and, when appropriate, an account or email notice. Continued use after the effective date constitutes acceptance of the revised Terms.

Questions about this policy may be sent to team@moncepts.com.